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Cafe Business Head

Full Time Mumbai Research & Development 10+Years Experience

Role Overview

Business Ownership

This is the commercial accountability layer — the proof that everything above translates into a business that grows.

Responsibilities:

  • Own the café P&L across all stores. Full accountability for revenue, margins, food cost, labor cost, and contribution to store-level economics. The café should be a profitable business unit, not a loss-leader.
  • Define and track the core moat metrics:
  • Recurring footfall rate — what percentage of café customers visit more than once per month? Target and grow this relentlessly.
  • New-to-repeat conversion — of first-time café visitors, what percentage return within 30 days?
  • Basket attachment — what percentage of café visitors also purchase from the retail floor? The café should be a gateway to the store.
  • Content engagement — how does café-generated content perform in driving awareness and foot traffic?

Job Summary

Location Mumbai
Type Full Time
Department Research & Development
Experience 10+Years

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