Retained executive search and leadership hiring for CXO and mid-senior roles in India, with sector-aligned recruiters across IT, BFSI, Retail, Engineering, and Manufacturing.
Retained executive search for leadership roles, built for speed, confidentiality, and long-term fit. We combine sector-aligned research with disciplined assessment to deliver shortlists that close.
Strategic leadership hiring for CXO and senior management roles across industries.
Learn More →Reliable recruitment solutions for mid to senior-level professionals aligned with long-term goals.
Learn More →Scalable recruitment process outsourcing to improve speed, quality, and hiring efficiency.
Learn More →Personalized career strategy and guidance for professionals navigating leadership growth.
Learn More →Leadership hiring across India’s major talent hubs, with GCC and global search support where needed. Built for confidential replacements, growth hires, and new capability builds.
Five sector-focused teams, built for leadership hiring and executive search in India.
Senior tech leadership and niche engineering hires, mapped to product and platform priorities.
Learn More →Risk-aware leadership searches for banks, NBFCs, fintech, and insurance growth mandates.
Learn More →Commercial and category leadership hiring for omnichannel, marketplace, and brand-led retail.
Learn More →Leadership advisory and retained hiring for capacity expansion, productivity, and compliance.
Learn More →Plant, project, and engineering leadership searches across design, QA, and operations.
Learn More →With over 10+ years of recruitment excellence, HiredNext has established itself as a trusted talent partner for organizations seeking leadership-driven growth and workforce transformation.
To be recognized as a globally respected recruitment and talent advisory firm known for insight-driven hiring, integrity, and consistent results.
To enable organizations and professionals to achieve long-term success by delivering talent solutions that balance capability, culture, and future potential.
A seamless, insight-driven approach to connecting world-class talent with industry-leading organizations.
Our recruiters are specialists in their sectors, bringing deep domain expertise to understand your unique hiring needs and candidate requirements.
From role analysis to onboarding support, we manage the complete recruitment lifecycle with precision and professionalism.
Access top talent across borders through our extensive network and presence in multiple countries for niche and specialized roles.
Beyond skills matching, we ensure candidates align with your company's values and culture for long term success and retention.
Explore opportunities to shape leadership teams and build the future of talent.
Responsibilities
Lead and mentor a team of business support and automation professionals,
ensuring efficient task distribution and timely delivery.
Act as the primary liaison for internal stakeholders and external vendors,
coordinating development progress and managing expectations.
Oversee operational support for business and test automation initiatives,
fostering collaboration between teams.
Provide leadership and direction for test automation efforts, monitoring
progress and impact on quality.
Explore and promote AI-driven solutions to enhance the support model,
reducing manual effort and improving efficiency.
Lead Agile ceremonies and act as a Scrum of Scrums Lead when needed,
ensuring cross-team coordination and alignment.
Identify process improvement opportunities, enhancing efficiency and delivery
outcomes.
Manage and communicate project updates, risks, and mitigation plans to
stakeholders.
Foster a collaborative, high-performing team culture, encouraging
accountability and innovation.
Qualifications
Minimum 12 years of experience in IT, Technology, or Business Support
environments.
Engineering Graduate (B.E / B.Tech or equivalent) with a strong academic
background.
Proven leadership experience managing diverse teams, with a track record of
success.
Excellent stakeholder management and communication skills, able to build
strong relationships.
Experience coordinating with external vendors and development partners,
ensuring timely deliveries.
Good understanding of Agile methodologies and the Scrum framework, with a
focus on continuous improvement.
Ability to drive AI-led efficiency initiatives, with an interest in AI technologies
and their applications.
Strong organizational skills, able to manage multiple priorities and drive cross-
functional delivery.
Prior experience with test automation teams or projects is preferred, along
with exposure to AI tools will be added advantage
Certifications in Agile, Scrum Master, or SAFe will be added advantage.
Demonstrating a commitment to best practices.
Responsibilities
Should have good exposure to warranty claim process and Finance & legal
terms related to warranty
Candidate will be handling the warranty L2 support and also involve and
change management for warranty process.
Address escalated technical issues for warranty management system and
perform root cause analysis.
Coordinate with internal teams to resolve complex problems.
Monitor and report on ticket inflow and outflow, resolution times, and user
management for audits.
Develop dashboards with defined KPIs to track performance and identify
areas for improvement.
Conduct regular reviews and implement automated processes using AI
solutions.
Update the knowledge base and documentation regularly to ensure accuracy
and relevance.
Explore AI-powered solutions for automated ticket assignment and routing,
self-service options, and virtual assistants to enhance customer satisfaction
and reduce support center load.
Develop scripts to add automation and streamline support processes.
Handle change requests and ensure smooth implementation.
Qualifications
B.Tech or BE degree
3-6 years of experience in Warranty claim support for automotive industry and
analysis.
Strong problem-solving and analytical skills.
Excellent communication and collaboration abilities.
Experience with AI and automation technologies is preferred.
Proficiency in scripting languages for automation.
Knowledge of ITIL practices and principles.
Ability to work independently and manage multiple tasks.
Strong organizational and time management skills.
A passion for continuous improvement and customer satisfaction.
Required Knowledge:
Quick comprehension of the topic “Warranty” as well as contextual
relationships
Process understanding regarding warranty and goodwill as foundation for
identification of bugs within process that need to be resolved
General understanding of object structure/ logic within Salesforce
Basic SQL knowledge
Basic Knowledge about Service Now
Knowledge regarding Salesforce indicator (not mandatory)
Knowledge of Jira
Familiar with user stories within context of software development
Analytical & Root Cause Skills
L2 should not just approve/reject — they must analyze patterns.
Root Cause Analysis (RCA) methodology
Failure pattern identification
Data analysis (Excel, BI tools preferred)
Soft Skills
Open mindedness
Easy in connecting with other people
Direct communication in case of any unclarities
Attention to Details
Prioritization Skills
Patience
Responsibilities
Should have good exposure to warranty claim process and Finance & legal
terms related to warranty
Candidate will be handling the warranty L2 support and also involve and
change management for warranty process.
Address escalated technical issues for warranty management system and
perform root cause analysis.
Coordinate with internal teams to resolve complex problems.
Monitor and report on ticket inflow and outflow, resolution times, and user
management for audits.
Develop dashboards with defined KPIs to track performance and identify
areas for improvement.
Conduct regular reviews and implement automated processes using AI
solutions.
Update the knowledge base and documentation regularly to ensure accuracy
and relevance.
Explore AI-powered solutions for automated ticket assignment and routing,
self-service options, and virtual assistants to enhance customer satisfaction
and reduce support center load.
Develop scripts to add automation and streamline support processes.
Handle change requests and ensure smooth implementation.
Qualifications
B.Tech or BE degree
3-6 years of experience in Warranty claim support for automotive industry and
analysis.
Strong problem-solving and analytical skills.
Excellent communication and collaboration abilities.
Experience with AI and automation technologies is preferred.
Proficiency in scripting languages for automation.
Knowledge of ITIL practices and principles.
Ability to work independently and manage multiple tasks.
Strong organizational and time management skills.
A passion for continuous improvement and customer satisfaction.
Required Knowledge:
Quick comprehension of the topic “Warranty & Goodwill” as well as contextual
relationships
Process understanding regarding warranty and goodwill as foundation for
identification of bugs within process that need to be resolved
General understanding of object structure/ logic within Salesforce
Basic SQL knowledge
Basic Knowledge about Service Now
Knowledge regarding Salesforce indicator (not mandatory)
Knowledge of jira
Familiar with user stories within context of software development
Analytical & Root Cause Skills
L2 should not just approve/reject — they must analyze patterns.
Root Cause Analysis (RCA) methodology
Failure pattern identification
Data analysis (Excel, BI tools preferred)
Soft Skills
Open mindedness
Easy in connecting with other people
Direct communication in case of any unclarities
Attention to Details
Prioritization Skills
Patience
Partnering with leadership to deliver consistent, precision-driven results worldwide.
“HiredNext is an efficient and reliable recruitment agency. Their deep industry knowledge, personalised approach, and commitment to quality hires set them apart. The team understands both employer needs and candidate aspirations, ensuring the right fit every time. Highly recommend them as a trusted recruitment partner.”
“It’s been an absolute pleasure interacting with Taru Shikha. Her deep understanding of candidates, integrity, and empathetic approach toward human capital is exceptional. I highly recommend organizations and individuals to work with her.”
“Taru and her team were the most responsive and proactive among all consultants we worked with. Almost all our hires came through HiredNext. Excellent quality, precise salary alignment, fast turnaround, and highly organized execution.”
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Open Story →Partner with HiredNext for executive search and advisory that delivers not just hires, but leadership legacies.
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