Clara_Team Lead

Responsibilities

 Lead and mentor a team of business support and automation professionals,

ensuring efficient task distribution and timely delivery.

 Act as the primary liaison for internal stakeholders and external vendors,

coordinating development progress and managing expectations.

 Oversee operational support for business and test automation initiatives,

fostering collaboration between teams.

 Provide leadership and direction for test automation efforts, monitoring

progress and impact on quality.

 Explore and promote AI-driven solutions to enhance the support model,

reducing manual effort and improving efficiency.

 Lead Agile ceremonies and act as a Scrum of Scrums Lead when needed,

ensuring cross-team coordination and alignment.

 Identify process improvement opportunities, enhancing efficiency and delivery

outcomes.

 Manage and communicate project updates, risks, and mitigation plans to

stakeholders.

 Foster a collaborative, high-performing team culture, encouraging

accountability and innovation.

Qualifications

 Minimum 12 years of experience in IT, Technology, or Business Support

environments.

 Engineering Graduate (B.E / B.Tech or equivalent) with a strong academic

background.

 Proven leadership experience managing diverse teams, with a track record of

success.

 Excellent stakeholder management and communication skills, able to build

strong relationships.

 Experience coordinating with external vendors and development partners,

ensuring timely deliveries.

 Good understanding of Agile methodologies and the Scrum framework, with a

focus on continuous improvement.

 Ability to drive AI-led efficiency initiatives, with an interest in AI technologies

and their applications.

 Strong organizational skills, able to manage multiple priorities and drive cross-

functional delivery.

 Prior experience with test automation teams or projects is preferred, along

with exposure to AI tools will be added advantage

 Certifications in Agile, Scrum Master, or SAFe will be added advantage.

 Demonstrating a commitment to best practices.