HR Business Patner

Key Responsibilities: HR Business Partnering & Operations

• Act as the Lead HR Business Partner for Stores, Commissary, and Dark Store operations

• Drive end-to-end HR lifecycle – manpower planning, hiring, onboarding, engagement, performance management, and exits

• Partner closely with Operations, Business Heads, and Leadership to align people strategy with business goals Manpower Planning & Talent Acquisition

• Own manpower planning for all operational locations in the region

• Lead high-volume hiring for store staff, commissary teams, and dark store employees

• Ensure timely closures, quality hiring, and adherence to budgets and productivity benchmarks Team Leadership • Manage and mentor Store HR teams across locations

• Build strong HR capability on-ground through training, grooming, and regular reviews

• Ensure consistency in HR processes and employee experience across locations Compliance & Statutory Management

• Ensure 100% compliance with: o POSH o Labour Laws o Shops & Establishment o CLRA, PF, ESIC, Gratuity, Minimum Wages, etc.

• Handle audits, inspections, documentation, and statutory reporting end-to-end Payroll & Benefits

• Oversee payroll processing for regional operations

• Manage employee benefits including Mediclaim, insurance policies, and vendor coordination

• Ensure accuracy, timeliness, and resolution of payroll-related queries Employee Relations & Engagement

• Be a people-first leader, proactively addressing employee queries, grievances, and concerns

• Handle employee relations issues with empathy and business sensitivity

• Drive engagement initiatives suited for frontline and operational teams Stakeholder Management

• Manage multiple stakeholders across locations – operations leaders, vendors, consultants, and corporate teams

• Act as a trusted advisor to business leaders on people matters

What We’re Looking For

• 6+ years of HR experience, preferably in Retail / Hospitality / QSR / Multi-location operations • Strong understanding of frontline workforce nuances

• Hands-on experience with: o Compliance & labour laws o Payroll & benefits management o High-volume hiring

• Proven people leadership and team management experience

• Process-oriented with strong execution mindset

• Excellent stakeholder management and communication skills

• Based in Delhi and open to regional travel What Sets You Apart

• You think strategically but execute relentlessly

• You’re equally comfortable in a store, commissary floor, or leadership meeting

• You genuinely care about people and employee experience

• You bring structure, empathy, and ownership to everything you do