Cafe QA

Key Responsibilities Quality Systems

● Develop and implement Quality Management Systems (QMS).

● Ensure compliance with FSSAI, HACCP, GMP, GHP, and internal quality standards.

● Establish SOPs for production, storage, and distribution. Food Safety & Compliance

● Conduct internal quality audits across commissary, cafés, and retail stores.

● Lead external audits and regulatory inspections.

● Ensure product labeling and documentation comply with regulatory requirements.

● Manage food safety incidents, root cause analysis, and corrective actions. Supplier Quality

● Evaluate and audit suppliers and vendors.

● Monitor raw material quality and supplier performance.

Process Improvement

● Monitor quality KPIs and customer complaints.

● Drive CAPA (Corrective and Preventive Actions).

● Implement continuous improvement initiatives across operations.

Training & Quality Culture

● Conduct food safety and hygiene training for production and store teams.

● Build awareness of quality standards across the organization.

● Ensure adherence to sanitation and hygiene protocols. Documentation & Reporting

● Maintain audit records, SOPs, specifications, and quality documentation.

● Prepare quality reports and compliance dashboards for leadership.

Desired Candidate Profile

● Bachelor's/Master's in Food Technology, Food Science, Microbiology, or a related field.

● 5–8 years of experience in Quality Assurance within food manufacturing, cafés, QSR, bakery, or FMCG.

● Strong knowledge of HACCP, FSSC 22000, ISO 22000, GMP, GHP, and FSSAI regulations.

● Experience in supplier audits, regulatory compliance, and quality management systems.

● Strong analytical, documentation, and problem-solving skills.

Key Success Metrics

● Audit compliance scores.

● Product quality consistency.

● Reduction in customer complaints.

● Supplier quality performance.

● Food safety compliance.

● Successful completion of regulatory and certification audits.

Preferred Industry: Food Manufacturing, Bakery, QSR, Café Chains, Hotels, FMCG (Food & Beverage), Dairy, or Gourmet Food Businesses.