Cafe QA Manager

Role Overview

The Quality Assurance Manager will oversee quality systems across commissary, cafés, bakery, and retail operations. The role will ensure compliance with food safety regulations, drive continuous process improvements, and build a strong quality culture throughout the organization.

Key Responsibilities

Quality Systems

● Develop and implement Quality Management Systems (QMS).

● Ensure compliance with FSSAI, HACCP, GMP, GHP, and internal quality standards.

● Establish SOPs for production, storage, and distribution.

Food Safety & Compliance

● Conduct internal quality audits across commissary, cafés, and retail stores.

● Lead external audits and regulatory inspections.

● Ensure product labeling and documentation comply with regulatory requirements.

● Manage food safety incidents, root cause analysis, and corrective actions.

Supplier Quality

● Evaluate and audit suppliers and vendors.

● Monitor raw material quality and supplier performance.

● Ensure vendor compliance with Foodstories quality standards.

Process Improvement

● Monitor quality KPIs and customer complaints.

● Drive CAPA (Corrective and Preventive Actions).

● Implement continuous improvement initiatives across operations.

Training & Quality Culture

● Conduct food safety and hygiene training for production and store teams.

● Build awareness of quality standards across the organization.

● Ensure adherence to sanitation and hygiene protocols.

Documentation & Reporting

● Maintain audit records, SOPs, specifications, and quality documentation.

● Prepare quality reports and compliance dashboards for leadership.

Desired Candidate Profile

● Bachelor's/Master's in Food Technology, Food Science, Microbiology, or a related field.

● 5–8 years of experience in Quality Assurance within food manufacturing, cafés, QSR, bakery, or FMCG.

● Strong knowledge of HACCP, FSSC 22000, ISO 22000, GMP, GHP, and FSSAI regulations.

● Experience in supplier audits, regulatory compliance, and quality management systems.

● Strong analytical, documentation, and problem-solving skills

Key Success Metrics

● Audit compliance scores.

● Product quality consistency.

● Reduction in customer complaints.

● Supplier quality performance.

● Food safety compliance.

● Successful completion of regulatory and certification audits.

Preferred Industry: Food Manufacturing