Full Time
Operations
12 Aug
⌖Mumbai
◷15-20 experience
Head of Café BusinessThe Role in One LineOwn the café as primary moat — the reason people come back, tell others, and can't replicate the experience elsewhere.Core MandateDrive recurring footfall by making the café the most compelling reason for a discerning food lover in Delhi, Bangalore, or Hyderabad to leave their home and come to us — repeatedly.Ownership Areas1. Concept DevelopmentThis is the creative engine of the café — what it is, what it feels like, and how it evolves.Responsibilities:Define and continuously evolve the café concept across all locations — the menu architecture, the aesthetic language, the sensory design, and the overarching narrative of what our café stands for.Build the seasonal and rotational calendar for the café — not just festivals, but food moments: mango season menus, monsoon comfort food weeks, global cuisine spotlights, producer collaborations, and limited-edition drops that create urgency and social currency.Own the menu strategy end-to-end: what stays permanent (anchor items that build habit), what rotates (discovery and surprise), and what's experimental (Kitchen Studio collaborations, chef residencies, maker pop-ups). Every menu decision should answer: does this make us harder to copy?Develop collaboration formats with makers, artisans, and producers — turning supplier relationships into café experiences (e.g., a cheese-maker doing a live pairing session, a spice producer walking customers through a curated tasting flight).Identify and develop hero products for the café that can become signature — items people associate with the brand and come back specifically for.Ensure every concept decision ladders up to a simple test: would someone drive 20 minutes out of their way for this?2. Front-End ExperienceThis is everything the customer sees, touches, smells, hears, and feels from the moment they approach the café to the moment they leave.Responsibilities:Own the physical experience design of the café floor — seating, lighting, music, temperature, aroma, flow, and visual merchandising as it intersects with the café. Work closely with store design but hold final say on the café zone experience.Design the customer journey within the café — from how someone is greeted, to how they discover the menu, to how food arrives, to the micro-moments of delight (a chef explaining a dish, a pairing suggestion, a surprise amuse-bouche for regulars). Map every touchpoint and make it intentional.Set and enforce presentation standards — plating, crockery, packaging for takeaway and delivery, branded elements. The café's visual output is its most powerful marketing.Ensure the café experience is consistent across cities while allowing for city-specific personality. Delhi, Bangalore, and Hyderabad are different food cultures — the front-end experience should reflect that intelligently.Own the sensory environment: what does a café smell like? What does the ambient sound design communicate? These are brand decisions, not afterthoughts.3. Service DesignThis is the system that delivers the experience — the invisible architecture that makes great hospitality look effortless.Responsibilities:Design the end-to-end service model for the café: staffing architecture (in partnership with the chef recruitment framework — Floor Chefs, Kitchen Chefs, Category Chefs), service rituals, speed benchmarks, table management, peak-hour playbooks, and quiet-hour programming.Define the role of chefs on the café floor — not as back-of-house operators but as front-of-house trust builders. Work closely with the Culinary Director to ensure the chef team is trained and empowered for customer-facing interaction.Build the service training curriculum: what does a café team member know about the products, the producers, the sourcing stories? How do they explain a dish? How do they handle a food allergy? How do they turn a first-time visitor into a regular?Own the same-day delivery experience as it relates to café orders — packaging, timing, presentation on arrival, and the gap between in-store and at-home experience.Design service recovery protocols — how to handles mistakes, complaints, and dietary issues in a way that strengthens trust rather than eroding it.Create and iterate on SOPs for café operations that balance consistency with warmth — the service should feel personal, not procedural.4. Customer Experience & FeedbackThis is the listening system — how we learn from customers and turn that learning into action.Responsibilities:Build and own the customer feedback architecture for the café: what we ask, when we ask, how we collect it, and — most critically — how quickly we act on it. Feedback without a response loop is just data.Own the NPS or equivalent experience metric for the café. Set targets, track trends, identify city-level and store-level patterns, and hold the team accountable to improvement.Establish direct feedback channels: post-visit follow-ups, in-store comment mechanisms, social listening for café-specific mentions, and structured conversations with high-value regulars.Run a quarterly "voice of the customer" synthesis — not a report deck, but an actionable brief that identifies the top 3 things to fix, the top 3 things working, and one insight nobody expected.Own the relationship with regulars — build a system (not just personal memory) for recognizing and rewarding repeat visitors. Know who the top 50 café customers are in each city. Understand their patterns.Translate customer feedback into concept, menu, and service changes — close the loop visibly so customers know they've been heard.5. Storytelling & ContentThe café most powerful content engine. Every dish, every producer collaboration, every seasonal moment is a story waiting to be told.Responsibilities:Own the café's narrative identity: what stories does th café tell? About provenance, about craft, about the people who grow and make the food, about the traditions being preserved or reinvented. Work with the brand team to ensure the café's storytelling is the sharpest expression of the brand.Generate a continuous stream of content-ready moments from café operations — chef table events, new menu launches, producer visits, behind-the-scenes Kitchen Studio sessions, seasonal transitions. The café should produce at least 3-4 high-quality content moments per week per store without needing external production.Collaborate with marketing on café-led content formats: short-form video of plating and preparation, long-form stories about ingredient sourcing, customer testimonial moments, "day in the life" of a cafe chef. Own the content calendar for café-specific social and digital channels.Ensure in-store storytelling is embedded in the experience — menu descriptions that educate (not just list), table cards that tell a producer's story, QR-linked content for customers who want to go deeper.Build the café as a platform for editorial authority — the café's content should position us as the most trusted voice on food culture in India, not just a place that sells food.Own the narrative arc around limited-edition and seasonal concepts — build anticipation, document the experience, create FOMO, and archive stories that build brand lore over time.6. Business Ownership & The MOATThis is the commercial accountability layer — the proof that everything above translates into a business that grows.Responsibilities:Own the café P&L across all stores. Full accountability for revenue, margins, food cost, labor cost, and contribution to store-level economics. The café should be a profitable business unit, not a loss-leader.Define and track the core moat metrics:Recurring footfall rate — what percentage of café customers visit more than once per month? Target and grow this relentlessly.New-to-repeat conversion — of first-time café visitors, what percentage return within 30 days?Basket attachment — what percentage of café visitors also purchase from the retail floor? The café should be a gateway to the store.Content engagement — how does café-generated content perform in driving awareness and foot traffic?Customer acquisition cost via café — the café should be lowest-CAC acquisition channel.Build pricing strategy: the café's pricing should communicate premium without exclusion. It should feel like exceptional value for the quality, not cheap and not inaccessible.Identify and scale the café's unique defensibilities — the things competitors cannot copy even with unlimited budget: chef relationships, producer access, community rituals, cultural programming, proprietary recipes, and institutional knowledge about what this specific customer base loves.Own the café's role in membership and loyalty architecture — the café should be the primary reason someone joins and stays in a membership program.Develop a city expansion playbook for the café concept — what's standardized, what's localized, and what's the minimum viable café experience for a new store.Success at 6 MonthsCafé concept is clearly defined, documented, and visibly different from any competitor in all three cities.Recurring footfall rate is being tracked and showing month-on-month improvement.The seasonal and rotational calendar for the next 6 months is built and in execution.At least 2 signature café moments (a collaboration, a hero product, an event format) have become things customers associate specifically with our cafe.The service model is codified, the team is trained, and the front-end experience is consistent enough that a first-time visitor in any city gets the same emotional response.The café is generating 3-4 content moments per week per store, and at least one of those moments per month is driving measurable foot traffic.Success at 12 MonthsThe café is the primary driver of repeat visits to our stores — validated by data showing that café engagement predicts overall customer retention.Café P&L is on track or ahead of plan, with clear unit economics that support expansion.Our cafe is recognized — by customers, food media, and the industry — as having the most compelling café experience in premium food retail in India.A repeatable city-expansion playbook exists, and the café concept has been successfully adapted to at least one new location beyond the original three.The moat is visible: competitors are noticing and unable to replicate the combination of chef trust, producer relationships, cultural programming, and customer intimacy that our cafe has built.
⌖Delhi NCR
◷6-14 Years experience
Retail Sales – Construction Chemicals / Building MaterialsCompany: Construction/ Building & Chemical Manufacturing IndustryHiring Function: Retail / Channel SalesExperience: 6–14 yearsCompensation: As per market / competitive with industryHiring Location: Delhi NCR1. ABOUT THE COMPANYManufactures construction chemicals and dry-mix construction products.The company has been operating in this space for approximately 6 years and has invested in a modern manufacturing facility using German technology/equipment.The company's positioning is:Technically strong productsHigh product qualityModern manufacturingPricing broadly at par with leading manufacturersStrong focus on product performanceThe company's quality is one of its biggest differentiators.2. WHY ARE THEY HIRING?This mandate is specifically for RETAIL SALES EXPANSION.The company now wants to aggressively develop its:Distributor → Dealer → Retailer → Contractor / Applicator networkThey need people who can enter a territory, understand the market and actually build the retail network.This is therefore NOT simply an account-management job.The candidate should have the ability to look at a market and understand:Where can this product sell?Which dealers should we approach?Which distributors matter?Which retailers should stock it?Who influences the purchase?Which contractors/applicators can drive adoption?Which competing products are already moving?How do we get customers to try and then repeatedly buy the product?The company specifically values market intuition.Candidates should have strong knowledge/networks in the territory for which they are being considered.3. EXPERIENCE6–14 years4. PRODUCTSThe company's portfolio covers technical construction/building products including:Tile AdhesivesThis is an important category.Traditionally, cement-based methods were widely used for fixing tiles. Modern construction increasingly uses specialised tile adhesives designed for specific applications.The salesperson therefore cannot just sell "bags."Candidate should understand:What tile adhesive doesDifferent applicationsWhere adhesive should be usedSubstrate/application considerationsProduct performanceWhy a contractor should use the productHow to explain the technical/value proposition to dealers and usersWaterproofingProducts/solutions used for waterproofing and protection of construction surfaces.Candidates should ideally understand waterproofing applications and be comfortable discussing technical requirements with contractors/applicators.Wall PuttyThis is another relevant retail vertical.Candidates from the wall putty / paints / building-material distribution ecosystem can be relevant if they have strong dealer/retailer networks and sufficient technical-product understanding.Other Relevant CategoriesGroutsDry-mix mortarsPlastersPolymer/bonding productsConstruction chemicalsBuilding materialsRelated technical construction products5. MOST IMPORTANT REQUIREMENT: TECHNICAL SALESWe do NOT need generic retail salespeople.The person must have experience with products where they need to understand:Product → Technical Parameters → Application → Customer Requirement → Recommendation → SaleCandidate should be able to have a meaningful conversation with:DealersDistributorsRetailersContractorsApplicatorsCivil/construction professionalsOther relevant market influencersThe company will provide complete product training and end-to-end sales training.However, they should already be comfortable selling technical construction/building products.6. WHO WILL FIT THE BILL?Strong FitA candidate who has:6–14 years' experienceANDHas worked in:Construction chemicalsWaterproofingTile adhesivesWall puttyDry-mix productsBuilding materialsClosely related technical construction productsANDHas personally handled:Retail salesDealer developmentDistributor developmentChannel expansionTerritory developmentNew dealer appointmentsMarket openingAND ideally:Knows the local market extremely wellHas existing dealer/distributor relationshipsUnderstands contractors/applicatorsHas technical product knowledgeHas personally opened new territoriesIs comfortable being in the fieldCan sell on quality/value rather than only discounting7. EDUCATIONPreferred:B.E./B.Tech – Civil EngineeringORDiploma – Civil EngineeringHowever, an excellent construction-chemical/channel-sales candidate not having a Civil Engineering degree will also work.Strong relevant experience can compensate..A strong salesperson from a regional company who has personally built 50–100 dealers could potentially be more useful than someone from a famous brand whose job has primarily been maintaining an established network.8. DETAILED OPPORTUNITY"The company is investing significantly in building its retail presence and is looking for experienced construction-product sales professionals who can take ownership of a territory and build the dealer/distributor market."Important:Manufacturer, not merely a trading operationTechnically strong product portfolioHigh-quality productsModern manufacturing infrastructureCompetitive market pricingComplete product trainingEnd-to-end sales trainingOpportunity to build and own a territoryMultiple markets being expanded simultaneouslyDirect opportunity to contribute to the company's retail growth phase9. HIRING PROCESSEvery potentially suitable candidate must undergo 2 rounds of screening/interview with HiredNext before the CV is shared with the client.HiredNext Round 1 – Recruiter ProductsRetail/channel experienceTerritoryDealer/distributor networkHiredNext Round 2 – Detailed Fit AssessmentTechnical product knowledgeActual market-building capabilityDealer appointment experienceTerritory knowledgeAbility to sell a new/less-established brandMotivation for change
⌖Mumbai
◷6-14 years experience
Retail Sales – Construction Chemicals / Building MaterialsCompany: Construction/ Building & Chemical Manufacturing IndustryHiring Function: Retail / Channel SalesExperience: 6–14 yearsCompensation: As per market / competitive with industryHiring Location: Mumbai1. ABOUT THE COMPANYManufactures construction chemicals and dry-mix construction products.The company has been operating in this space for approximately 6 years and has invested in a modern manufacturing facility using German technology/equipment.The company's positioning is:Technically strong productsHigh product qualityModern manufacturingPricing broadly at par with leading manufacturersStrong focus on product performanceThe company's quality is one of its biggest differentiators.2. WHY ARE THEY HIRING?This mandate is specifically for RETAIL SALES EXPANSION.The company now wants to aggressively develop its:Distributor → Dealer → Retailer → Contractor / Applicator networkThey need people who can enter a territory, understand the market and actually build the retail network.This is therefore NOT simply an account-management job.The candidate should have the ability to look at a market and understand:Where can this product sell?Which dealers should we approach?Which distributors matter?Which retailers should stock it?Who influences the purchase?Which contractors/applicators can drive adoption?Which competing products are already moving?How do we get customers to try and then repeatedly buy the product?The company specifically values market intuition.Candidates should have strong knowledge/networks in the territory for which they are being considered.3. EXPERIENCE6–14 years4. PRODUCTSThe company's portfolio covers technical construction/building products including:Tile AdhesivesThis is an important category.Traditionally, cement-based methods were widely used for fixing tiles. Modern construction increasingly uses specialised tile adhesives designed for specific applications.The salesperson therefore cannot just sell "bags."Candidate should understand:What tile adhesive doesDifferent applicationsWhere adhesive should be usedSubstrate/application considerationsProduct performanceWhy a contractor should use the productHow to explain the technical/value proposition to dealers and usersWaterproofingProducts/solutions used for waterproofing and protection of construction surfaces.Candidates should ideally understand waterproofing applications and be comfortable discussing technical requirements with contractors/applicators.Wall PuttyThis is another relevant retail vertical.Candidates from the wall putty / paints / building-material distribution ecosystem can be relevant if they have strong dealer/retailer networks and sufficient technical-product understanding.Other Relevant CategoriesGroutsDry-mix mortarsPlastersPolymer/bonding productsConstruction chemicalsBuilding materialsRelated technical construction products5. MOST IMPORTANT REQUIREMENT: TECHNICAL SALESWe do NOT need generic retail salespeople.The person must have experience with products where they need to understand:Product → Technical Parameters → Application → Customer Requirement → Recommendation → SaleCandidate should be able to have a meaningful conversation with:DealersDistributorsRetailersContractorsApplicatorsCivil/construction professionalsOther relevant market influencersThe company will provide complete product training and end-to-end sales training.However, they should already be comfortable selling technical construction/building products.6. WHO WILL FIT THE BILL?Strong FitA candidate who has:6–14 years' experienceANDHas worked in:Construction chemicalsWaterproofingTile adhesivesWall puttyDry-mix productsBuilding materialsClosely related technical construction productsANDHas personally handled:Retail salesDealer developmentDistributor developmentChannel expansionTerritory developmentNew dealer appointmentsMarket openingAND ideally:Knows the local market extremely wellHas existing dealer/distributor relationshipsUnderstands contractors/applicatorsHas technical product knowledgeHas personally opened new territoriesIs comfortable being in the fieldCan sell on quality/value rather than only discounting7. EDUCATIONPreferred:B.E./B.Tech – Civil EngineeringORDiploma – Civil EngineeringHowever, an excellent construction-chemical/channel-sales candidate not having a Civil Engineering degree will also work.Strong relevant experience can compensate..A strong salesperson from a regional company who has personally built 50–100 dealers could potentially be more useful than someone from a famous brand whose job has primarily been maintaining an established network.8. DETAILED OPPORTUNITY"The company is investing significantly in building its retail presence and is looking for experienced construction-product sales professionals who can take ownership of a territory and build the dealer/distributor market."Important:Manufacturer, not merely a trading operationTechnically strong product portfolioHigh-quality productsModern manufacturing infrastructureCompetitive market pricingComplete product trainingEnd-to-end sales trainingOpportunity to build and own a territoryMultiple markets being expanded simultaneouslyDirect opportunity to contribute to the company's retail growth phase9. HIRING PROCESSEvery potentially suitable candidate must undergo 2 rounds of screening/interview with HiredNext before the CV is shared with the client.HiredNext Round 1 – Recruiter ProductsRetail/channel experienceTerritoryDealer/distributor networkHiredNext Round 2 – Detailed Fit AssessmentTechnical product knowledgeActual market-building capabilityDealer appointment experienceTerritory knowledgeAbility to sell a new/less-established brandMotivation for change
Full Time
Operations
11 Aug
⌖Tiruppur, Tamil Nadu
◷5 experience
Welfare Officer (1 Position)Key Responsibilities:Ensure statutory welfare compliance under the Factories Act.Manage employee welfare facilities, including hostel, canteen, transport, medical, and worker engagement programmes.Handle employee grievances, Absenteeism, Attrition and coordinate welfare committees.Support and coordinate social compliance audits (SEDEX, SA-8000, Disney, WRAP, Primark).Maintain welfare records and liaise with statutory authorities.Preferred Profile:Degree with the prescribed qualification for Welfare Officer under the applicable Factory Rules(MSW or MBA).5–8 years of experience in an export garment manufacturing industry.Good knowledge of labour laws, employee welfare, and social compliance.
Full Time
Operations
11 Aug
⌖Tiruppur, Tamil Nadu
◷5 - 8 experience
Safety Officer (1 Position)Key Responsibilities:Ensure compliance with the Factories Act, Fire & Safety regulations, and buyer compliance standards.Conduct safety inspections, risk assessments, accident investigations, and fire drills.Implement EHS policies, emergency preparedness, and PPE management.Conduct safety training and awareness programmes.Handle buyer audits such as SEDEX, SA-8000, Disney, WRAP, Primark.Maintain statutory safety documentation and submit periodic reports.Preferred Profile:Degree in Industrial Safety .5 years of experience in an export garment manufacturing industry.Strong knowledge of statutory compliance and international buyer requirements.
Full Time
Research & Development
10 Aug
Key Responsibilities: HR Business Partnering & Operations • Act as the Lead HR Business Partner for Stores, Commissary, and Dark Store operations • Drive end-to-end HR lifecycle – manpower planning, hiring, onboarding, engagement, performance management, and exits • Partner closely with Operations, Business Heads, and Leadership to align people strategy with business goals Manpower Planning & Talent Acquisition • Own manpower planning for all operational locations in the region • Lead high-volume hiring for store staff, commissary teams, and dark store employees • Ensure timely closures, quality hiring, and adherence to budgets and productivity benchmarks Team Leadership • Manage and mentor Store HR teams across locations • Build strong HR capability on-ground through training, grooming, and regular reviews • Ensure consistency in HR processes and employee experience across locations Compliance & Statutory Management • Ensure 100% compliance with: o POSH o Labour Laws o Shops & Establishment o CLRA, PF, ESIC, Gratuity, Minimum Wages, etc. • Handle audits, inspections, documentation, and statutory reporting end-to-end Payroll & Benefits • Oversee payroll processing for regional operations • Manage employee benefits including Mediclaim, insurance policies, and vendor coordination • Ensure accuracy, timeliness, and resolution of payroll-related queries Employee Relations & Engagement • Be a people-first leader, proactively addressing employee queries, grievances, and concerns • Handle employee relations issues with empathy and business sensitivity • Drive engagement initiatives suited for frontline and operational teams Stakeholder Management • Manage multiple stakeholders across locations – operations leaders, vendors, consultants, and corporate teams • Act as a trusted advisor to business leaders on people matters What We’re Looking For • 6+ years of HR experience, preferably in Retail / Hospitality / QSR / Multi-location operations • Strong understanding of frontline workforce nuances • Hands-on experience with: o Compliance & labour laws o Payroll & benefits management o High-volume hiring • Proven people leadership and team management experience • Process-oriented with strong execution mindset • Excellent stakeholder management and communication skills • Based in Delhi and open to regional travel What Sets You Apart • You think strategically but execute relentlessly • You’re equally comfortable in a store, commissary floor, or leadership meeting • You genuinely care about people and employee experience • You bring structure, empathy, and ownership to everything you do
Full Time
Research & Development
10 Aug
⌖Mumbai
◷10+Years experience
Business Ownership This is the commercial accountability layer — the proof that everything above translates into a business that grows.Responsibilities:Own the café P&L across all stores. Full accountability for revenue, margins, food cost, labor cost, and contribution to store-level economics. The café should be a profitable business unit, not a loss-leader.Define and track the core moat metrics:Recurring footfall rate — what percentage of café customers visit more than once per month? Target and grow this relentlessly.New-to-repeat conversion — of first-time café visitors, what percentage return within 30 days?Basket attachment — what percentage of café visitors also purchase from the retail floor? The café should be a gateway to the store.Content engagement — how does café-generated content perform in driving awareness and foot traffic?
Full Time
Research & Development
10 Aug
⌖Mumbai
◷3+Years experience
Key Responsibilities Quality Systems● Develop and implement Quality Management Systems (QMS).● Ensure compliance with FSSAI, HACCP, GMP, GHP, and internal quality standards.● Establish SOPs for production, storage, and distribution. Food Safety & Compliance● Conduct internal quality audits across commissary, cafés, and retail stores.● Lead external audits and regulatory inspections.● Ensure product labeling and documentation comply with regulatory requirements.● Manage food safety incidents, root cause analysis, and corrective actions. Supplier Quality● Evaluate and audit suppliers and vendors.● Monitor raw material quality and supplier performance.Process Improvement● Monitor quality KPIs and customer complaints.● Drive CAPA (Corrective and Preventive Actions).● Implement continuous improvement initiatives across operations.Training & Quality Culture● Conduct food safety and hygiene training for production and store teams.● Build awareness of quality standards across the organization.● Ensure adherence to sanitation and hygiene protocols. Documentation & Reporting● Maintain audit records, SOPs, specifications, and quality documentation.● Prepare quality reports and compliance dashboards for leadership.Desired Candidate Profile● Bachelor's/Master's in Food Technology, Food Science, Microbiology, or a related field.● 5–8 years of experience in Quality Assurance within food manufacturing, cafés, QSR, bakery, or FMCG.● Strong knowledge of HACCP, FSSC 22000, ISO 22000, GMP, GHP, and FSSAI regulations.● Experience in supplier audits, regulatory compliance, and quality management systems.● Strong analytical, documentation, and problem-solving skills.Key Success Metrics● Audit compliance scores.● Product quality consistency.● Reduction in customer complaints.● Supplier quality performance.● Food safety compliance.● Successful completion of regulatory and certification audits.Preferred Industry: Food Manufacturing, Bakery, QSR, Café Chains, Hotels, FMCG (Food & Beverage), Dairy, or Gourmet Food Businesses.
Full Time
Product Management
10 Aug
⌖Mumbai
◷5+Years experience
Key Responsibilities Brand Storytelling ● Develop and own the brand narrative across cafés, menus, packaging, digital channels, and in-store experiences. ● Translate business goals into compelling customer stories that drive engagement and brand affinity. ● Create storytelling frameworks for new café launches, seasonal campaigns, and product introductions. Content Strategy ● Plan and create high-quality content for social media, websites, emailers, blogs, menus, and marketing collateral. ● Write engaging copy for campaigns, product descriptions, event promotions, and customer communications. ● Ensure a consistent tone of voice across all customer touchpoints. Café Experience & Community ● Bring café experiences to life through storytelling, events, workshops, and customer engagement initiatives. ● Capture and showcase stories behind chefs, artisans, producers, and local ingredients. ● Develop concepts that encourage customer participation and community building. Cross-Functional Collaboration ● Work closely with Marketing, Operations, Culinary, Category, and Design teams to execute integrated campaigns. ● Support new product launches with creative narratives and communication plans. ● Collaborate with photographers, videographers, designers, and influencers to create impactful content. Brand Growth ● Identify opportunities to enhance customer engagement through innovative storytelling formats. ● Analyze content performance and customer insights to refine communication strategies. ● Stay updated on trends in food, hospitality, retail, and lifestyle branding. Desired Candidate Profile ● Bachelor's degree in Marketing, Journalism, Communications, English, Hospitality, or a related field. ● 5–8 years of experience in Brand Marketing, Content Strategy, Copywriting, Storytelling, or Creative Communications. ● Experience in hospitality, cafés, restaurants, food brands, lifestyle, luxury, or consumer brands is preferred. ● Exceptional writing, editing, and communication skills. ● Strong understanding of social media, content marketing, and customer engagement. ● Ability to think creatively while balancing business objectives. ● Passion for food, culture, hospitality, and consumer experiences. Key Success Metrics ● Customer engagement across digital and offline channels. ● Brand consistency across all touchpoints. ● Growth in social media engagement and content performance. ● Successful execution of café campaigns and product launches. ● Customer feedback and brand recall. ● Increase in footfall and community participation through storytelling initiatives. What We're Looking For ● A naturally curious storyteller with a passion for food and hospitality. ● Someone who can turn everyday moments into memorable brand experiences. ● A creative thinker who understands both business strategy and emotional storytelling. ● A collaborative professional who thrives in a fast-paced, entreprene